Our Keynote Speakers

Learn from their stories and model your success.

Kelly Sigmon

Vice President, Customer Experience

Kelly Sigmon was named the vice president, Customer Experience, in August 2018. In this role, she is responsible for developing an effective customer strategy that drives a customer focus into all aspects of the United States Postal Service. She is responsible for the USPS Customer Care Centers and Consumer Advocate Departments. She reports to the chief customer and marketing officer and executive vice president.

In addition, Sigmon serves as a customer service advocate, partnering with leaders across all business units to transform the customer and employee experience and ensure that customers are at the center of every business decision. Her focus will be to drive business value and growth through an improved customer experience and create a seamless employee experience to support that growth. Prior to this position, she served as a vice president, retail and Customer Service Operations.

During her tenure with the Postal Service, Sigmon had served as a Vice President, Retail Channel Access, and vice President, Engineering. She has also served in various other operational and support capacities, including as district manager for southeast Michigan District, where she oversaw the activation and implementation on the Michigan Metroplex Processing and Distribution Center.

Sigmon is a graduate of California State Polytechnic University in Pomona, California. She holds a Bachelor of Science degree in Industrial Engineering. She also earned a Masters of Business Administration from the Massachusetts Institute of Technology.

Gail Hendrix, Director Learning & Development

Gail Hendrix

Director Learning & Development

Gail Hendrix is very excited about joining the Learning and Development Team, as the Director Learning & Development.  Prior to joining the Learning and Development Team, Gail served as District Manager, Mid-America District, since October 2011. As District Manager, she had administrative responsibility for an annual budget in excess of $800 million, three Plants, one Network Distribution Center, 679 postal facilities, nearly 10,000 team members, and served over two million customers/delivery addresses.

Gail began her Postal Service career in 1984 as a clerk in the Computerized Forwarding Unit in Omaha, NE.  She has served in leadership positions with the US Postal Service for 29 of her 35 years of service, of which more than ten years have been as an Executive with the United States Postal Service. 

Prior to her appointment as District Manager, Mid-America District-Kansas City, Gail served as the District Manager in Hawkeye District-Des Moines IA; Manager, Delivery Programs, Western Area-Denver CO; Manager, Operations Programs Support, Central Plains-Omaha NE; and Manager, Post Office Operations, Central Plains-Omaha NE.

Gail is the very proud recipient of the 2016 Mid-America District Engagement Leader of the Year, and the Mid-America District Team are a certified “Engaged” Team, 2016 and 2017.

Gail earned a Bachelor of Science Degree in Leadership and an MBA at Bellevue University. Gail successfully completed the United States Postal Service Advanced Leadership Program, and is Lean Six Sigma Black Belt Certified.  Prior to moving to Denver, Hendrix was an adjunct professor in the College of Business at Bellevue University. 

James Olson

San Diego District Manager

Jim Olson, was named District Manager for the San Diego District in September 2013.

Mr. Olson, has more than 40-years of Postal Service experience.  He began his career as a City Carrier in Palm Springs, CA.  He has performed exceptionally well with increasing managerial responsibilities at various high level assignments throughout his career, including Executive assignments as Plant Manager, San Bernardino P&DC, and Senior Plant Manager, Sierra Coastal District and Los Angeles District. Through these tenures Mr. Olson, made significant improvements to those operations.

Mr. Olson is married to Belinda Olson, who is District Manager of the Nevada – Sierra District. They have three children, Tim, Lacey and Alexis.

The San Diego District encompasses over 39,000 square miles that includes San Diego, Imperial, San Bernardino, Riverside (east of I-15) and also parts of Inyo County.

Mr. Olson, is responsible for an annual Operating budget in excess of $820 million, the daily operations of 228 Post Offices, Branches and three major Processing and Distribution Centers in San Diego, San Bernardino and Moreno Valley.

Lawnet Bates

HR Manager (A) San Diego

Lawnet Bates began her postal career in 1987 as a Casual Letter Career in Southern California. She became a Career employee in 1989 as a City Letter Carrier and advanced into postal management, holding managerial positions in Los Angeles District.

Lawnet was promoted to Marketing Manager for the Los Angeles District in 2013. In this position, she oversaw all postal revenue generating operations in the District, which included Business Mail Entry for commercial mailers, PO Retail lobby operations, and Business Development activities. She also managed customer support and contact departments, such as Consumer Affairs, Mailing Requirements, and the Business Service Network.

To follow her heart, Lawnet moved to gorgeous San Diego and has been here since 2016. She has held several managerial positions including Marketing Manager for the San Diego District. Currently, she is working as acting  HR Manager of San Diego District. Lawnet graduated from Managerial Leadership Program(MLP) and advance Leadership Program (ALP). She also Green Belt Certified.

Lawnet also enjoys travel, fine dining, Jazz, and watching softball and baseball. She has four beautiful children and one lovely granddaughter. She loves spending time with her granddaughter and family.


Rachel Ivory


Rachel Ivory began her tenure with the Postal Service 29 years ago in Roanoke, VA as a PTF Distribution Clerk. Though her current position is HQ Engagement Ambassador for the Pacific Area, she is currently detailed as the A/Manager, Human Resources, Los Angeles District. She has held a number of bargaining and non-bargaining positions, in Human Resources, Marketing, and Operations.  In 2014, after working the majority of her postal career in the Appalachian District, Rachel and her husband (Brian) moved back to California to be closer to family, transferring to the Sierra Coastal District in Santa Clarita, CA.

Rachel has had a number of postal and non-postal mentors that have aided in her progress along the way. She began volunteer work in her teens which continued into adulthood, volunteering at the Roanoke Valley Rescue Mission, serving as a Restorative Justice Community Volunteer, and as a Walden University Alumni Ambassador for an extended period of time.  Not only was she a Certified Court Mediator for the Virginia State Supreme Court, but she served her country for 14 years in the Army.

Her career has so many different veins because she loves helping, mentoring, and encouraging others.  You can tell by her infectious smile and comedic approach that she loves life, and that is one quality about her that leaves a very lasting impression. She stated that, “I’m the only one that decides if I’m going to be bitter or better. In order for me to truly be able to help others I have to always focus on bettering myself.”  Demonstrating this, Ivory went back to school to obtain her bachelors in criminal justice from Radford University, a master’s in public administration with a specialization in Public Management and Leadership from Walden University, and a doctorate in Public Policy and Public Administration from Walden University.  

A member of Alpha Kappa Alpha Sorority, Inc., this avid reader, researcher, and Pittsburgh Steeler fan is the married mother of two adult sons, and the grandmother of three beautiful granddaughters. Though she has a stepson who is a running back for the Buffalo Bills, she cheers for him, but still waves that “Terrible Towel.”